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Frequently asked questions
How long does it take to receive my order?
Each product is made and personalised to order. Allow 1 to 3 working days to dispatch, then 2 to 4 working days for UK delivery. You'll get a dispatch confirmation once it's on its way.
What happens if I make a mistake typing my personalisation?
We engrave exactly what you enter on the product page, so check spelling, spacing and capitalisation before adding to cart. Spot a mistake right after ordering? Message us. We can usually catch it before production starts; once a product is made, it can't be undone.
Is this dishwasher safe?
Hand wash only. A dishwasher can damage the insulation seal and the engraved or printed finish, so wash with warm soapy water and dry before storing.
Can I return this if I change my mind?
Each product is personalised to your order, so we don't offer exchanges once it's made. If something arrives damaged or faulty, email us within 24 hours of delivery with your order number and a photo, and we'll sort it. Full process in our Returns & Refund Policy.
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L
I have recently ordered a tumbler from Etch n shine.The team is very responsive. I Loved the quality of the product. I shall order again!
P
This was a gift bought for my best friend for her birthday. She is a mom of two boys who loves coffee. And this was the perfect gift for her. The outcome is astonishing!! I was not expecting the high quality of the product seeing the price; they did not disappoint: Combining fast delivery with the quality of the product made the perfect combination!
I still did not give her the gift, but I am sure she will be as impressed as I am. I will be definitely coming back and recommending the shop to other people. Thank you for your service!!
C
Communication with the seller to personalise the cup was quick and polite. My cup just arrived and it looks great. This will be a perfect gift!
U
Really good experience - quick communication, delivered fast, really happy with the engraving
C
Looks so much more expensive than it is! Entirely matched description and exceeded expectations.
P
Excellent service and product! Bought for my dad to take to radiotherapy, seller was so kind to print what I asked and wishing my dad well. It really lifted dad's spirits, he had a good chuckle when it arrived. Treatment all finished now and he's doing well.
S
Item was sent within 2 hours of ordering and arrived within 3 days! Impressed with quality and not just a sticker on a cheap bottle like some sellers offer.
M
Beautiful item exactly as described. Super quick delivery and attentive customer service. Really pleased with my purchase. Highly recommend ??
N
The quality of the product is excellent and the personalisation requested was fantastic and just as requested, I would highly recommend this product. Communication with the seller was great and order arrived exceptionally quick.
M
Very quick delivery. Very good contact with a seller. Great quality and my logo looks perfect. Thank you
K
Exactly as described. This is a Christmas gift from my granddaughter to her Daddy. My son will be really pleased as such good quality.
S
Excellent communication from Malek throughout. The order arrived on time and was as described. The appearance of the logo on the travel mug is excellent. I would definitely use EtchnShineStudio again. Thank you!
L
Amazing quality and very professional! Very pleased with my order!
Y
Absolutely stunning cup ordered. Ordered as a gift and honestly brought tears to their eyes with how lovely the stencil turned out of the cup. Great communication and fast delivery too. Honestly couldn�t recommend them more!
S
There was an issue with spelling but it was resolved very quickly and a replacement sent. Great customer service
A
Quality finish, nice product, quick delivery. Thank you!
J
Good quality and nice personalisation with a picture and name.