Yes! We love bringing your unique ideas to life. If you have a specific design in mind, contact us through the Contact Us page or at info@etchnshine.com with your details, and we’ll work with you to create your perfect product.

• Standard orders are processed within 1-3 business days.
• Custom and personalized items may require additional time, typically 2-5 business days, depending on the complexity of the design.
• Orders are not processed, shipped, or delivered on weekends or public holidays.

If your product arrives damaged or defective, please email us at info@etchnshine.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the damaged item. We’ll ensure we resolve your issue promptly.

Yes! We offer gift wrapping for an additional charge. If you'd like your order beautifully wrapped, simply select the gift wrapping option at checkout. Our elegant wrapping adds a special touch, making your engraved item perfect for gifting. 🎁

If you have specific wrapping preferences or a personalized gift message, feel free to contact us before placing your order!

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout. All payments are processed securely.

If you need to cancel or make changes to your order, please contact us at info@etchnshine.com as soon as possible. If the production process hasn’t started yet, we’ll do our best to accommodate your request. However, custom orders that are already in production cannot be canceled or modified.