Shipping Policy

Production takes place before dispatch. Delivery time is additional, so allow for both when ordering for an event or gift.

Production times

Standard production takes 2–4 business days once the personalisation details are complete and any required mock-up has been approved. If your product does not include a mock-up, there is no additional approval step.

Corporate orders, large signs and heavily customised work take 5–10 business days after any required mock-up approval. Artwork preparation or design iterations happen before this production period. We will discuss complex design changes before proceeding.

Business days are Monday to Friday, excluding UK bank holidays. Incomplete wording, artwork or approval can delay the start of production.

Delivery

UK delivery takes an estimated 2–4 business days after dispatch. Carrier delays can affect the estimate. The available services and charges are shown at checkout.

Free shipping applies to orders over £20. Carrier selection depends on the order and service, with Royal Mail, DPD or EVRI used as applicable. Tracking details are sent after dispatch.

Rush requests

Next-business-day delivery may be available for non-bulk UK orders by prior agreement. Contact us before ordering so we can confirm availability and your delivery date. The cutoff is 1pm, and Friday is a normal business day.

Check your address

Please check the delivery address before paying. If you notice an error, contact us promptly with your order number. Changes may not be possible once the parcel has been dispatched. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, and reshipping fees apply if a parcel is returned as undeliverable.

Damage, loss or delay

Email info@etchnshine.com if an order is delayed, missing or damaged. For damage, please contact us preferably within 24 hours of receipt, including your order number, a description of the problem and photographs of the item and packaging. Damage in transit counts as a fault under UK consumer law and is handled directly by us rather than the carrier. This is a request to help us investigate promptly, not a limit on your statutory rights.

We will work with you to resolve the problem. A replacement may be appropriate, but your rights to other remedies remain. See the returns and refunds policy.