Shipping Policy

At Etch 'n' Shine, we strive to ensure your orders are delivered efficiently and in perfect condition. Please review our shipping policy to understand how we handle order processing, shipping, and delivery.

1. Order Processing

Processing Time:
- Standard orders are processed within 1-3 business days.
- Custom and personalized items may require additional time, typically 2-5 business days, depending on the complexity of the design.
Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Rates and Delivery Times

Shipping Rates: Shipping charges are calculated at checkout based on the destination, shipping method, and order size.
Delivery Times: Estimated delivery times vary depending on your location and chosen shipping method:
- Domestic Shipping: Typically 3-7 business days after dispatch.
- International Shipping: Typically 7-21 business days after dispatch.

Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Shipping Carriers

We work with trusted carriers to ensure reliable delivery, including [Yodel, Evri or Royal Mail].

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use the tracking number to monitor your shipment's progress.

5. International Shipping

We ship to select international locations. Shipping rates and delivery times may vary depending on the destination.
Customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Incorrect or Undeliverable Addresses

Please ensure all shipping information is accurate at the time of checkout.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
If a package is returned due to an undeliverable address, the customer will be responsible for any additional shipping fees to resend the order.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost during shipping, please contact us within 7 days of delivery at info@etchnshine.com.
Include your order number, a description of the issue, and photos. We will work with the carrier to resolve the issue promptly.

8. Delayed Shipments

While we do our best to ensure timely delivery, delays may occur due to weather, holidays, or carrier issues. We appreciate your patience and understanding in such situations.

9. Contact Us

If you have any questions or concerns about your order or shipping, feel free to contact us at:
Email: info@etchnshine.com