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Frequently asked questions
How long does it take to receive my order?
Standard orders are processed in 2–4 business days once personalisation details are complete and any required artwork or proof is approved. Bulk orders are processed in 5–10 working days once details are complete and any required artwork or proof is approved. UK delivery takes an estimated 1–3 business days after dispatch. Business and working days are Monday to Friday, excluding UK bank holidays. Production and delivery are separate periods; artwork preparation and approval can add time before production starts.
What happens if I make a mistake typing my personalisation?
We engrave exactly what you enter on the product page, so check spelling, spacing and capitalisation before adding to cart. Spot a mistake right after ordering? Message us. We can usually catch it before production starts; once a product is made, it can't be undone.
Is this dishwasher safe?
Hand wash only. A dishwasher can damage the insulation seal and the engraved or printed finish, so wash with warm soapy water and dry before storing.
Can I return this if I change my mind?
Each product is personalised to your order, so we don't offer exchanges once it's made. If something arrives damaged or faulty, email us within 24 hours of delivery with your order number and a photo, and we'll sort it. Full process in our Returns & Refund Policy.
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S
Great quality bottles, beautiful colour & amazing communication with Malek! Highly recommend!!
S
Lovely personalised water bottle - great communication, Malek was super helpful and designed the water bottle for me exactly as asked. Thank you. Will def use again.
J
Love it needed a new bottle . Love this so smart and love the font I chose. Quick delivery and packaged really well. Thank you
K
Lovely bottle, exactly as described. Am sure the recipient will love it. Thank you so much for the speedy dispatch, it arrived on time in spite of the short notice given. All in all super!
P
Fab item, promptly delivered, great customer service answered all my questions, thanks
P
Fab item, promptly delivered, great customer service answered all my questions, thanks
E
Lovely item, which will make a great gift for my friend. A pleasure to do business with you. Thank you.
M
I am over the moon with the quality of the bottle I ordered! Communication with the seller was excellent and the text is an exact copy of the company logo I shared. Thank you - I�m really happy!
M
Excellent quality, exactly what I was looking for, sent quickly would definitely buy from seller again
J
Arrived so quickly, even though it had been personalised! Great quality bottle and engraving. It's going to make the perfect present for my friend, thank you ??
M
Really lovely. Engraving is beautiful & just what we wanted.
M
So pleased with this order, communicated well arrived on time so happy with my order??
M
Absolutely amazing item, thank you so much. The engraving turned out brilliantly and the details requested was confirmed very quickly and helpfully! Thrilled
N
Love this bottle! The matte finish feels premium, the bamboo lid adds a nice touch, and the custom engraving makes it truly personal. Keeps drinks fresh and looks amazing�perfect for everyday use.
N
Love this water bottle. Someone at work wanted has just bought the same one after seeing mine !
S
Excellent product and quick delivery
F
Great product. Customer service was excellent, went above and beyond to help with a logo. Thank you so much
V
Excellent seller and exceptional quality engraving on brilliant products. Easy supplier to deal with, and timely dispatch.
We will be buying from Etch n Shine again!
V
A first class service by Etch n Shine;
From my first enquiry to point of delivery.
Every customer query addressed so quickly, without fuss and often out of hours. A truly exemplary service.
The products? Wow, just wow! So professionally lasered and the quality of the products we ordered were brilliant.
In sum, highly recommended and we will use again!
Thank you Team Etch n Shine!
C
Amazing thank you so much
A
Great item, would definitely recommend.
n
Bought as a present and was very loved!
B
Great! Got as a birthday gift, went down very well c:
M
Wife loved this thankyou! Came quickly and communication was exceptional.
S
Amazing quality and fast service
S
Had lots of nice comments about this bottle
H
Both the product and customer service were exceptional. I had been in contact with the provider in regards to my order and the response was very professional and up to a very high standard. Would definitely recommend.
S
Absolutely beautiful bottle, my daughter is very happy with it. Super quick delivery and seller was very prompt and polite with the messages too. Would definitely recommend
S
From the get go, customer service was amazing. Helped me with my business logo on the bottle then got it done and sent out asap. Bottle is amazing and I�m over the moon with the finish!! Only 2 stars on delivery just because of having problems with Evri so was late by a day or so, no major dramas because it wasn�t a gift ??
A
Loved how helpful they were! :) Super easy to talk to and really tried to get my order to me on time. The item was damaged during delivery, however they replaced it super quickly. Honestly, great service, would order again and I would recommend them! Thank you guys for the great service!
S
Really beautiful item that arrived in perfect time with excellent communication. Thank you so much my friend will love it!
K
bought it as a gift for my teacher and she loved it!! 10/10 might be my go-to gift from now on!!!