Frequently asked questions
What colours and finishes can I choose?
The colour and finish options for this topper, including mirror finishes, are shown on this page. Some finishes carry a small surcharge, shown when you select them. Physical acrylic colours may appear slightly different from colours shown on a screen.
What happens if I make a mistake typing my personalisation?
We engrave exactly what you enter on the product page, so check spelling, spacing and capitalisation before adding to cart. Spot a mistake right after ordering? Message us. We can usually catch it before production starts; once a product is made, it can't be undone.
How long does it take to receive my order?
Each product is made and personalised to order. Allow 1 to 3 working days to dispatch, then 2 to 4 working days for UK delivery. You'll get a dispatch confirmation once it's on its way.
Can I return this if I change my mind?
Each product is personalised to your order, so we don't offer exchanges once it's made. If something arrives damaged or faulty, email us within 24 hours of delivery with your order number and a photo, and we'll sort it. Full process in our Returns & Refund Policy.