Frequently asked questions
How long does a bulk or corporate order take?
Bulk and corporate orders take a little longer than a single item, especially at higher quantities. Send us your quantity and we'll confirm a dispatch date before you order.
What happens if I make a mistake typing my personalisation?
We engrave exactly what you enter on the product page, so check spelling, spacing and capitalisation before adding to cart. Spot a mistake right after ordering? Message us. We can usually catch it before production starts; once a product is made, it can't be undone.
How do I care for the leather?
Wipe with a soft, dry cloth. Keep it away from prolonged direct sunlight and moisture so the colour and finish last.
Can I return this if I change my mind?
Each product is personalised to your order, so we don't offer exchanges once it's made. If something arrives damaged or faulty, email us within 24 hours of delivery with your order number and a photo, and we'll sort it. Full process in our Returns & Refund Policy.