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Frequently asked questions
What happens if my design is too detailed to cut?
We tell you before anything is made. Some concepts need simplifying, splitting into two pieces, or a small design fee. You see exactly what changed and why in your proof.
What artwork should I send?
A clear reference image, sketch or description is enough to start. Vector artwork such as SVG, AI, EPS or PDF gives the cleanest result for logos and lettering.
Will I see the design before it is made?
Yes. You receive a proof before production, and nothing is cut until you approve it.
How long does it take once my design is approved?
Standard orders are processed in 2–4 business days once personalisation details are complete and any required artwork or proof is approved. Bulk orders are processed in 5–10 working days once details are complete and any required artwork or proof is approved. UK delivery takes an estimated 1–3 business days after dispatch. Business and working days are Monday to Friday, excluding UK bank holidays. Production and delivery are separate periods; artwork preparation and approval can add time before production starts.
Can I upload more than one file?
The upload field on this page takes one file. If you need to send several images or documents, zip them into one file, or email them to info@etchnshine.com with your order number.
Can I send you an AI-generated design?
Yes, but an exact match isn't guaranteed. AI designs often need adjusting to work for laser cutting or engraving, which can affect your turnaround time. We'll show you what's changed and why in your proof, before anything's produced.