Bulk and corporate orders take a little longer than a single item, especially at higher quantities. Send us your quantity and we'll confirm a dispatch date before you order.
We engrave exactly what you enter on the product page, so check spelling, spacing and capitalisation before adding to cart. Spot a mistake right after ordering? Message us. We can usually catch it before production starts; once a product is made, it can't be undone.
The design is engraved into the metal, not printed, so it won't fade, peel or wash off with normal handling.
Each product is personalised to your order, so we don't offer exchanges once it's made. If something arrives damaged or faulty, email us within 24 hours of delivery with your order number and a photo, and we'll sort it. Full process in our Returns & Refund Policy.