Frequently asked questions
How long does a bulk or corporate order take?
Bulk orders are processed in 5–10 working days once details are complete and any required artwork or proof is approved. UK delivery takes an estimated 1–3 business days after dispatch. Send us your quantity and event date so we can confirm the schedule before you order.
What happens if I make a mistake typing my personalisation?
We engrave exactly what you enter on the product page, so check spelling, spacing and capitalisation before adding to cart. Spot a mistake right after ordering? Message us. We can usually catch it before production starts; once a product is made, it can't be undone.
Will the engraving wear off?
The design is engraved into the metal, not printed, so it won't fade, peel or wash off with normal handling.
Can I return this if I change my mind?
Each product is personalised to your order, so we don't offer exchanges once it's made. If something arrives damaged or faulty, email us within 24 hours of delivery with your order number and a photo, and we'll sort it. Full process in our Returns & Refund Policy.